Privacy Policy

1. Who We Are

Lucid One Pty Ltd is an Australian private company providing professional consulting services. Our registered location is Perth, Western Australia, and we operate nationally where required. You can reach us at ceo@lucidone.site.

2. Kinds of Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities. This may include:

• Your name, job title and organisation;
• Your email address and preferred contact details;
• Information you provide when requesting a quote or engaging our services;
• Records of correspondence and communications with us;
• Billing information necessary to issue invoices and process payments;
• Technical information such as browser type, device type and pages visited, collected when you use our website.

We do not knowingly collect sensitive information (such as health, racial or political information) unless it is directly relevant to an engagement and you have consented.

3. How We Collect Personal Information

We generally collect personal information directly from you, including when you:

• Submit an enquiry through our contact page;
• Request a proposal via our quote page;
• Engage us to provide consulting services;
• Communicate with us by email, telephone or in person;
• Use our website, where technical data is collected automatically.

Where it is reasonable and practicable, we will collect personal information only from you. In limited circumstances we may receive information from third parties, such as referral partners, where you have directed them to contact us on your behalf.

4. Purposes for Which We Use Personal Information

We collect, hold and use personal information to:

• Respond to enquiries and provide quotations;
• Deliver consulting services and manage client relationships;
• Issue invoices, process payments and maintain business records;
• Improve the performance, security and usability of our website;
• Comply with legal and regulatory obligations in Australia.

We will not use your personal information for direct marketing without your consent, and you may opt out of any marketing communication at any time by replying to the message or emailing ceo@lucidone.site.

5. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose personal information only in the following circumstances:

• To service providers who assist us with hosting, email, analytics, accounting or professional services, under confidentiality obligations;
• To professional advisers such as accountants, auditors or lawyers where reasonably required;
• Where disclosure is required or authorised by Australian law, court order or regulator.

Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs, including APP 8 requirements for cross-border disclosure.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. Cookies are small text files stored on your device. You can configure your browser to refuse cookies or delete them; however, some parts of the website may not function correctly as a result. Analytics data is used in aggregated form and is not used to personally identify you.

7. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting personal information to personnel and providers who need it. When personal information is no longer required for the purposes for which it was collected, and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.

8. Access to and Correction of Your Personal Information

Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you and to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@lucidone.site. We will respond within a reasonable period. We may need to verify your identity before releasing information. We will not charge a fee for a request unless the request is complex, in which case we will inform you of any reasonable cost before proceeding.

9. Anonymity and Pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when browsing our website or making a general enquiry. However, we usually need your name and contact details to provide quotes, deliver services or respond to specific requests.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party website before providing personal information to it.

11. Making a Privacy Complaint

If you believe we have breached the APPs or the Privacy Act 1988 (Cth), please lodge a complaint by emailing ceo@lucidone.site with details of your concern. We will acknowledge your complaint promptly, investigate it fairly and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. This policy was last reviewed in 2025.

13. Contact Us

For any questions about this Privacy Policy or how we handle personal information, please contact:

Lucid One Pty Ltd
ABN 92 701 449 265
Perth, Western Australia
Email: ceo@lucidone.site